Frequently Asked Questions

Simply search for your preferred salon by city, neighborhood, or service name. Select your treatments, pick an available date and time slot, choose your preferred stylist, and confirm your booking. You will instantly receive a confirmation with booking reference and live calendar reminders.

Yes! Every verified salon profile displays individual stylists, their styling specializations, experience levels, customer ratings, and portfolio showcases. You can reserve an appointment directly into your favorite stylist’s chair.

Absolutely. You can multi-select several treatments (such as a haircut, beard contouring, and facial cleanup) for yourself, or add services for multiple family members during a single checkout session.

Most partner salons allow advance reservations anywhere from 1 hour to 14 days in advance, giving you complete flexibility for weekend appointments, weddings, or corporate grooming.

Instead of sitting on waiting benches in a crowded salon lobby, you can claim a digital queue token remotely on your phone. Our real-time algorithm tracks how many clients are ahead of you and estimated wait minutes. You receive alerts to arrive exactly when your chair is ready.

Our proprietary queue algorithm calculates waiting time dynamically based on the standard duration of treatments currently underway on each chair, historical stylist completion pacing, and required sanitization intervals.

If traffic delays your arrival, salon reception can snooze your token for 10 minutes or place you immediately after the next client without cancelling your reservation entirely.

Yes! The front desk receptionist or duty stylist can generate an instant walk-in token in 2 taps using the salon dashboard. The client can track their token number on the salon’s Smart TV queue display.

Use our interactive Nearby Salons locator or enter your city and area into the search bar. With your browser location permission enabled, Ezee Cut automatically calculates real-world driving distances and live wait times for the nearest salons.

Yes. You can filter search results by salon type (Men’s Barbershop, Women’s Studio, Unisex Salon), specific treatments (Hair Spa, Keratin, Beard Styling, Facials), pricing range, and minimum customer ratings.

Yes. Every partner salon undergoes a verification process to inspect hygiene standards, trade licensing, published rate cards, and certified stylist credentials before being activated.

We support all major Indian payment methods: UPI (Google Pay, PhonePe, Paytm, BHIM), Debit & Credit Cards (Visa, Mastercard, RuPay), Net Banking, and Pay at Salon counter (Cash or counter UPI).

None whatsoever. The service price displayed on the salon menu is the exact price you pay. All taxes and transparent platform convenience fees (if applicable) are itemized upfront before booking.

Coins are reward points earned automatically whenever you complete a verified booking or refer friends to the platform. You can redeem accumulated coins for instant discounts on future haircuts and spa treatments.

Yes. A digital tax invoice and itemized receipt are automatically generated and sent to your registered email and SMS/WhatsApp upon service completion.

Our Doorstep service allows you to book certified, background-verified hair and beauty professionals to perform treatments in the privacy and comfort of your residence or office.

Stylists arrive fully equipped with professional sterilized toolkits, single-use disposable capes and floor sheets, branded styling products, and portable extension cords. They leave your space completely clean after service.

Safety is paramount. All doorstep partners undergo thorough identity verification, police background checks, and professional trade skill assessments before being permitted to accept home service requests.

Pricing for doorstep packages is all-inclusive within the specified service radius. Any nominal distance fee for outer zones is clearly displayed before you confirm the order.

The AI Style Matcher is a virtual grooming consultation tool. It analyzes your facial dimensions, jawline contour, and hair density to recommend hairstyles and beard styles that harmoniously balance your natural features.

No. Your privacy is strictly protected. Facial photos processed for style matching are encrypted, analyzed temporarily in memory for geometric ratios, and never shared with third parties or published publicly.

Yes! The AI Style Matcher generates a portable Style Card with recommended scissor guards, fade levels, and styling tips that you can show your stylist on your phone before they start cutting.

Yes. You can reschedule to a new time slot or cancel your booking directly from your Customer Dashboard. Most partner salons permit free cancellation or rescheduling up to 2 hours before the scheduled time.

Prepaid bookings eligible for refunds are initiated instantly. The funds are credited back to your original payment method (bank account, UPI handle, or credit card) within 3 to 7 working days.

In the rare event that a salon must reschedule due to emergency power failure or stylist illness, you receive instant SMS notification, 100% refund of any prepaid amounts, and compensatory bonus loyalty coins.

Yes. You can release your live queue token with a single tap from your tracking screen so the chair can immediately be offered to the next waiting customer.

All partner salons adhere to standard hygiene checklists: UV-C tool sterilizers, single-use disposable neck strips, sanitized scissors and combs between clients, and brand-new razor blades for every shave.

Only verified users who booked through Ezee Cut and completed their appointment can leave star ratings and reviews. We do not permit anonymous or unverified reviews.

You can report any quality or billing issue directly via your order history or contact our 24/7 Customer Support desk. We mediate directly with the salon manager to ensure fair resolution or complimentary touch-ups.

Salon owners can register directly through our For Business portal or request a free 1-on-1 demo. Our onboarding specialist will configure your salon chairs, stylists, and rate card within 15 minutes.

No specialized computers or expensive POS hardware are required. The Ezee Cut partner system runs smoothly on any smartphone, tablet, laptop, or waiting lobby Smart TV.

Every completed service is linked to the specific chair and stylist. The system automatically computes daily, weekly, or monthly commission splits and tip distributions according to your custom percentage rules.

Your salon is featured in local location search, category directories, and map views visited by thousands of nearby customers actively looking for zero-wait grooming services.

No app download is necessary! Ezee Cut is built as a lightning-fast Progressive Web App (PWA). You can open it directly in Chrome, Safari, or any browser, or tap "Add to Home Screen" for instant 1-tap app launch.

You can receive live notifications via browser push notifications, WhatsApp messages, and SMS alerts when your token is 3, 2, and 1 spots away from being called.

Yes. Our PWA caches your active token number, salon phone number, and estimated arrival time locally, so you never lose your booking details even with spotty connectivity.

When you join a salon queue or arrive for your appointment, you receive a digital token number (e.g. A027). You can track the serving token, people ahead, and live estimated wait time on your phone in real time, so you never have to sit idle in waiting chairs.

Yes! During the booking process, you can select your preferred certified stylist or select "Any Available Stylist" if you want the earliest possible time slot.

We support UPI (Google Pay, PhonePe, Paytm), Credit/Debit Cards, Net Banking via Cashfree & PhonePe, and Pay At Salon cash/card options.

Yes. You can cancel or reschedule for free up to 2 hours before your scheduled appointment slot directly from your Customer Dashboard.

Certified grooming professionals arrive at your doorstep with sterilized, single-use kits, tools, and disposable covers to ensure 100% hygiene in the comfort of your home.