Refund & Cancellation Policy

At Ezee Cut Technologies Private Limited ("Ezee Cut"), we believe in transparent, equitable, and fair grooming transactions. Our Refund & Cancellation Policy is designed to balance consumer flexibility with fair livelihood protection for salon specialists who reserve their styling chairs and time exclusively for your booking.

This policy is drafted in compliance with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and regulatory directives issued by the Reserve Bank of India (RBI) regarding digital payment reversals.

When you book a scheduled appointment via our calendar system, you may cancel it at any time prior to the start time from your Customer Dashboard:

Patrons utilizing the digital Live Queue system:

• Cancellation Prior to Seating: If you joined the virtual queue or pre-paid an on-demand token, you may cancel your ticket at any time before your token is called and seated at the styling chair for an instant 100% refund.
• After Seating & Consultation: Once you are seated in the station chair and the specialist has begun sanitization or hair cutting, the service is deemed active and non-refundable.

Home grooming services entail travel logistics and specialist dispatch:

• Cancellation > 3 Hours Before Visit: 100% Full Refund.
• Cancellation After Specialist Dispatch: If cancelled after the assigned specialist has commenced transit to your address, a fixed travel conveyance fee of ₹150 to ₹250 will be deducted to compensate the stylist's commute expense, and the remaining balance will be 100% refunded.
• Refusal to Admit or Unsafe Environment: If the visiting stylist arrives but is denied entry, or is forced to depart due to verbal abuse, intoxication, or unsafe conditions, the full booking fee is non-refundable as an emergency safety penalty.

We hold our partner salons to rigorous hygiene and craftsmanship standards:

• Reporting Window: If you believe a service rendered was substantially defective, incomplete, or hygienically compromised, you must register a complaint within 24 hours of service completion via your dashboard or by emailing support@ezeecut.com with photographs.
• Resolution Remedies:
  1. Complimentary Correction: Free corrective touch-up at the salon within 48 hours; OR
  2. Partial / Full Refund: If mutual resolution cannot be reached, our partner operations team will conduct an audit and issue a full or partial refund to your original payment source.

Refunds will NOT be granted in the following scenarios:

• Subjective change of mind after the requested hairstyle or haircut has been executed in accordance with your explicit instructions;
• Failure by the patron to disclose known scalp allergies or chemical sensitivities resulting in foreseeable irritation;
• Lateness exceeding 15 minutes without notification, resulting in station chair reallocation to waiting patrons.

All refunds are initiated within 24 business hours of approved cancellation. The time required for funds to credit your account depends strictly on Indian banking networks:

In rare events where funds are debited from your bank account or UPI app but the appointment ticket is not generated due to network disruption:

Promotional coupon discounts (such as WELCOME50) and referral cashback credits applied to a booking have no independent cash value. In the event of a cancellation, refunds reflect the actual net cash amount paid by the customer, and the promotional coupon may be reactivated for future use subject to promotion terms.

Customers agree not to initiate unjustified bank chargebacks or credit card disputes without first attempting mutual dispute resolution with Ezee Cut. Frivolous chargebacks initiated after services were satisfactorily delivered and itemized receipts generated will result in immediate suspension of account privileges and civil recovery proceedings.

We are committed to swift resolution of any billing or refund inquiry. Please follow our 3-tier escalation framework: